We hope the following information helps if you are having problems using the journey planner.
From and To
Include as much information as you can, so the system can make the appropriate match or offer a list of close matches up to a maximum of 32. Details you can include: postcode, town, village or suburb, place of interest (eg hospital, school, tourist attraction), bus stop or metro station. Don’t worry if you do not know the precise spelling of a place as the system will offer a list of ‘close matches’ allowing you to select the most appropriate. The planner is also not sensitive to whether you use upper or lower case letters.
Time and Date
You need to provide details of your preferred departure or arrival requirements. Use the ‘Time’ drop-down menu to select a time from the list. All times are listed using the 24 hour clock, for example, 2.00pm is equal to 14.00, 8.30pm is the same as 20.30. Click to indicate whether you want to arrive by or depart at the time you have selected. Use the ‘Date’ drop-down menu to select the date you would like to travel.
Mode of Transport
Select the method of transport you want to use. By default all methods are selected and will be included in suggested journeys, if appropriate. Click on the ‘check boxes’ to remove/add a tick to change your choices.
Routes that have wheelchair access are indicated by the wheelchair symbol. This can be found when a journey plan is opened to view journey details. For information about accessibility at bus stations and major interchanges please see our accessible travel page.
When all travel requirements have been clarified the system will provide a suggested journeys list showing a summary of all journeys matching your requirements and details of individual journeys below that. Return journey options can be found by clicking the double arrow symbol found on ‘Plan a Journey’ tab.
The summary shows the fastest way of making your journey, and other journeys before and after the required time. Click on a departure time to jump to individual journey details. Alternatively, use the Earlier and Later buttons to see other suggested journeys.
Individual journey details are given for each suggested journey. The system provides details of departure and arrival time, travel time and the number of changes you will need to make to reach your destination. Where available further information is given such as: stops, platform information, mode of transport, service number, operator and destination. Information on any facilities is provided using symbols. Find out the meaning of each symbol by hovering your mouse over the icon, or find out what the initials, symbols and icons mean.
You can see more details about an individual journey.
If you are experiencing problems using the journey planner, please contact us for support, we will be happy to assist wherever possible.