We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to https://travelinenortheast.info/, linked sub domains and all applications and systems that are classed as part of that site.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations
Journey planner
This is 3rd party software that we do not have full control over. We have contacted the company to try and get the issues fixed.
- links: these do not have underlining making it hard for colour-blind users to see them, failing success criterion 1.4.1
- tabbing: the tab order does not follow a logical order, failing success criterion 2.4.3
- outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
- elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2
Preparation of this statement
This statement was prepared on July 2020. It was last reviewed on 11 March 2025.
We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.
Main site page content is manually checked every time it is updated.
This website is due to be removed by January 2026and replaced with a regional system.
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have any feedback, please Contact Website Administrator.
If you need information on this website in a different format please see our Communication support page.
If you need to contact us about any other issues, please use our contact us page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
